Joya Joya Terms and Conditions – A Complete Plain-English Guide

1 General Overview

Joya Joya (hereinafter referred to as the "Platform", "we", or "us") provides an online Sports Betting and casino gaming service for users in Bangladesh. These Terms & Conditions constitute a legally binding agreement between Joya Joya and its members.

As you read through these terms, please note that we have intentionally kept the language simple and clear. If anything is unclear, please reach out to our customer support.

These Terms & Conditions are written in Bengali, which is the governing version. In the event of any linguistic discrepancy, the Bengali version shall prevail.

2 Eligibility & Registration

To open an account on Joya Joya, the following conditions must be met:

• You must be 18 years of age or older.
• You must be a legal resident of Bangladesh.
• Each person may register only one account. If multiple accounts are found belonging to the same individual, both accounts will be suspended.
• All information provided at the time of registration must be truthful and accurate.
• You are of sound mind and are using the platform of your own free will.

After registration, Joya Joya may request identity verification (KYC) at any time. This process may require a National ID, passport, or driving licence. Certain services may be restricted until KYC is completed.

3 Account Security

You are primarily responsible for the security of your account. Joya Joya recommends the following:

• Use a strong password combining letters, numbers, and special characters.
• Keep two-factor authentication (2FA) enabled.
• Never share your login credentials with anyone.
• Avoid logging in on public Wi-Fi or shared devices.
• If you notice anything suspicious on your account, notify us immediately.

You are responsible for all activity carried out on your account. If unauthorized access or a hack is reported, Joya Joya will investigate, though compensation may not be possible in every case.

4 Deposits & Withdrawals

Joya Joya currently supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. Key payment terms are outlined below:

• Minimum deposit amount is ৳500.
• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawal requests are typically processed within 24 hours.
• Winnings from bonuses cannot be withdrawn until the applicable wagering requirements have been met.
• Joya Joya reserves the right to investigate any suspicious transactions as part of its anti-money laundering efforts.

5 Betting Rules

The following rules apply to all betting activity on Joya Joya:

• Once a bet is confirmed, it cannot be changed or cancelled (except where the live cash out feature applies).
• If incorrect odds are displayed due to a technical error, Joya Joya reserves the right to void the affected bets.
• If a match is abandoned or cancelled, bets will be settled in accordance with the applicable rules.
• For scores or results, the decision of the relevant official authority shall be considered final.
• Coordinated betting (arbitrage) across multiple accounts on the same event is prohibited.

Joya Joya reserves the right to set maximum bet limits. Bet amounts may be restricted on specific events or markets.

6 Bonuses & Promotions

Joya Joya offers a variety of bonuses and promotional offers. Each offer carries its own specific terms, but the general rules are as follows:

• Each bonus offer includes a wagering requirement. Bonus balances cannot be withdrawn until this requirement is met.
• The welcome bonus applies to the first deposit only.
• Bonuses are generally valid for 30 days. Any unused bonus balance will be cancelled upon expiry.
• Multiple bonuses cannot be active at the same time unless explicitly stated in the offer.
• If bonus abuse is suspected, Joya Joya reserves the right to cancel the bonus and investigate the account.

To learn more about bonuses Rewards View the page.

7 Prohibited Activities

The following activities are strictly prohibited on Joya Joya and may result in account termination and legal action:

• Money laundering or any other illegal financial activity.
• Using bots, scripts, or automated software to place bets.
• Match fixing or use of insider information.
• Opening multiple accounts to abuse bonuses.
• Attempting to breach the platform's security systems.
• Harassing or defrauding other members.
• Operating an account under a false identity.

8 Responsible Gaming

Joya Joya takes responsible gaming very seriously. We believe gaming should be a source of entertainment, not a way to solve problems. To support this, we provide the following tools:

• Deposit Limit: Set daily, weekly, and monthly deposit limits.
• Loss Limit: Set a maximum loss limit within a specified time period.
• Session Time Limit: Set a limit on how many hours you play in a single session.
• Self-Exclusion: Temporarily deactivating your account voluntarily for a set period.
• Reality Check: Periodic reminders showing your time spent and amount wagered.

To use these features, go to your account settings or contact customer support. For more details, visit our Responsible Gaming View the page.

9 Dispute Resolution

For any disputes or complaints, please contact our customer support first. Most issues are resolved within 24–48 hours.

If your issue cannot be resolved through customer support, you may submit a formal written complaint. Joya Joya will respond in writing within 7 business days.

• In disputes over bet settlement, the official match result is final.
• In the case of a technical error, Joya Joya's system logs will be treated as the primary source of evidence.
• In the event of a financial dispute, bank statements and payment records must be provided.

10 Intellectual Property

All content on the Joya Joya platform — including logos, designs, software, text, images, and other materials — is protected by Joya Joya's intellectual property rights. Written permission is required to use, copy, distribute, or modify any of it.

Members may use the platform for personal, non-commercial purposes only. Selling or licensing Joya Joya content to third parties is strictly prohibited.

11 Service Suspension & Account Termination

Joya Joya reserves the right to suspend or close an account in the following circumstances:

• In the event of a breach of terms.
• On suspicion of fraud or deceptive activity.
• If KYC verification is not completed.
• Extended inactivity (12 months).
• For legal or regulatory reasons.

You can close your account at any time. Please withdraw any remaining balance before doing so. Any active bonus balance will not be refunded after the account is closed.

12 Notice of Changes to Terms

Joya Joya reserves the right to update these Terms and Conditions as needed. For significant changes, we will notify you in the following ways:

• A notification will be sent to your email.
• You will be notified via the platform's notification section.
• The date of any changes will be updated on this page.

Continued use of the platform after any changes are made will be treated as acceptance of the updated terms. If you do not agree to the new terms, please close your account.