Your privacy is our top priority at Joya Joya. Find out clearly what data we collect, how we use it, and how we keep it safe.
Your Personal Information SSL Encryption protected. We never sell data to third parties.
Summary: Joya Joya is fully transparent about its privacy practices. We only collect information that is necessary to provide you with a better experience. Your data is never sold.
Joya Joya (hereinafter "we", "our", "the platform") operates a trusted online betting and gaming service for users in Bangladesh. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure.
This Privacy Policy applies to all Joya Joya services, including the website, mobile app, live chat, and customer support. By using our platform, you consent to this Privacy Policy.
We understand that many people are concerned about the security of their personal data in the digital world. That's why we've written this policy in plain, straightforward language – no legal jargon.
Joya joya collects two types of information — what you provide directly, and what is gathered automatically through your usage.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, and national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number and email address | Account Management & Notifications |
| Financial Information | Mobile Pay/Nagad number, transaction history | Payment Processing & Fraud Prevention |
| Usage Data | Betting history, login times, and device information | Service Improvement & Security |
| Technical Information | IP address, browser type, cookies | Technical Troubleshooting & Security |
Important Note: We never store your full bank account number or card number. Payment details are always kept encrypted.
Joya Joya uses the information collected for the following purposes:
Joya Joya may use your information for marketing purposes, but only with your consent. You can opt out of marketing messages at any time through your account settings.
Joya Joya's website uses cookies. Cookies are small text files stored on your device that help improve your browsing experience.
We use three types of cookies:
You can disable cookies through your browser settings, though some features may become limited as a result.
Joya Joya never sells your personal information. However, data may be shared in certain specific circumstances:
Our Commitment: All third parties with whom information is shared are bound by a confidentiality agreement with Joya Joya and may not use the information for any other purpose.
Joya Joya does not retain your data indefinitely. Different retention periods apply depending on the type of information:
Once the retention period expires, data is securely deleted or anonymized.
Joya Joya respects the following rights regarding your personal information:
You may request to view the information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your information under certain circumstances.
You may request that we limit how your data is used.
You may request a download of a copy of your personal data.
You may opt out of marketing communications at any time.
How to Exercise Your Rights: Any Request privacy@joyajoya.bet Send us an email. We will respond within 30 days.
Joya Joya uses industry-standard security measures to keep your information safe:
Please note, however, that no system on the internet is 100% secure. In the event of a security incident, we will notify you immediately and take all necessary steps.
All Joya Joya services are strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors.
If we become aware that a minor has created an account, that account will be immediately closed and all collected data will be deleted.
If a parent or guardian believes their child has created an account on our platform, please support@joyajoya.bet Contact us at.
We may update this Privacy Policy from time to time. For any significant changes, we will:
Continued use of the platform after any changes constitutes your acceptance of the updated policy. If you do not agree to the new policy, you may close your account.
If you have any questions or concerns about this Privacy Policy, please get in touch with us:
We typically respond within 24–48 hours. Complex requests may take up to 30 days.
Our Commitment: We take every privacy-related request seriously. No concern is too small.
The Core Pillars of Our Privacy Protection
Every piece of data you exchange is protected with 256-bit SSL encryption — no one can intercept your information in transit.
Joya Joya will never sell your personal information to any third party. This is a core principle we stand by.
You may request to view, correct, or delete your information at any time.
Independent security experts regularly audit our systems to identify and address any vulnerabilities.
No complicated legal jargon — we've written our Privacy Policy in plain Bangla so every member can understand it.
For any privacy-related questions, Bengali-language support is available 24 hours a day. No question is too small.